Access ShareFile

How to access the secure file sharing platform we use at Otus, ShareFile.

Monica Burke avatar
Written by Monica Burke
Updated over a week ago

ShareFile is a secure and easy-to-use file sharing service provided by Citrix. This guide will walk you through the basic steps to access and use ShareFile.

Accessing ShareFile:

  1. Open a web browser: ShareFile is a web-based application, which means you can access it using any web browser like Chrome, Firefox, Safari, or Edge.

  2. Log In: Enter your username and password on the ShareFile login page. If you don’t remember your username or password, click on the “Forgot Password” link to reset it.

Navigating ShareFile:

  1. Dashboard: After logging in, you’ll be taken to your Dashboard. This is where you can see recent activity and quickly access your files and folders.

  2. File Box: The File Box is a temporary storage area for your files. Any file that you upload will stay in the File Box for 24 hours before it is automatically deleted.

  3. Personal Folders: This is your private storage space. Only you have access to the files and folders stored here unless you decide to share them with others.

Sharing Files with ShareFile:

  1. Choose the file or folder to share: Navigate to the file or folder you want to share. Click the checkbox to the left of the item(s) you wish to share.

  2. Select “Share” from the options: After checking the box, click the “Share” button on the top navigation menu. A dialog box will open.

  3. Enter recipient email addresses: In the dialog box, type in the email addresses of the people you want to share the file or folder with. You can add a personal message if you want.

  4. Set access permissions: You can allow the recipients to view, download, or upload files. Make your selection and click the “Send” button.

❗ Remember to log out of your ShareFile account when you are done using it, especially when accessing it from a public computer.

FAQ and Troubleshooting

Click to see FAQ and troubleshooting details

If you’re having trouble accessing ShareFile or sharing files, try the following:

  • If you forgot your password, use the “Forgot Password” link on the login page.

  • If you are unable to share files, check the permissions settings.

If you continue to face issues, please contact our support team or via our inn app chat.

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