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Family Communication Log
Family Communication Log

View and add to the family communication log in the student profile.

Monica Burke avatar
Written by Monica Burke
Updated over a week ago

General Information

  • The Family Communication Log is located in the student profile

  • An entry will contain the date of communication, who was communicated with, the method of communication, and a description of the purpose for the communication.

  • Teachers are able to see entries made by other teachers for the same student, are not able to edit or delete those entries.

  • If a student is removed from a class, any entries made from that teacher will remain in the communication log and can still be viewed by other teachers.

  • Any time a message is sent from the Mailbox, it is automatically added to the Family Communication Log.

  • Family Communication Logs can be exported under certain circumstances. Click here for more details.

Accessing the Family Communication Log

  • Step 1: Navigate to the Students tab in the Classes module.

  • Step 2: Select the student you wish to view the Family Communication Log for.

  • Step 3: Select the Information tab; you will see the Family Communication Log on the bottom-half of the page.

    • Included in this list is the date/time of communication, who was communicated with, and the method of communication (noted by the icon to the left of the entry).

    • Clicking on the Family Communication Log title will take you to a complete list of all entires with their descriptions, and will also allow you to make a new entry.

Create a New Entry

  • Click the Family Communication Log section title in order to open the full list of communications. From this screen, you can create a new entry or view the details of previous entries.

  • When creating a new entry, you will choose the date/time, the method (email, phone, in person, mail, other), and the family member that was communicated with. Any family member that has been linked to that student will be in that list, along with the option to choose "other". Entries can be up to 1000 characters in length.

Edit or Delete a Previous Entry

To edit, or delete a previous entry, select the ellipsis next to any entry.


  • Select Edit Communication

  • The entry will then be presented at the top of the page, where you can make any edits necessary.


  • Select Delete

  • Select Yes to confirm.

Please Note: This action can not be undone. Please delete with caution.

Export a Communication Log

To export a communication log, contact us through our chat feature, and we can get that information for you!

Otus Live Video

Click to view a video from our Otus Live series on how to track family communication in the Family Communication Log.

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