🎯 Purpose
This guide walks family members through creating an Otus account, linking their student(s), and managing account settings in our NEW family experience! Whether you're logging in for the first time or updating your preferences, this article covers everything you need to get started.
💡 Why Create an Account?
✅ Stay connected to your student's progress from one central location.
✅ Easily add or manage multiple students under a single account.
✅ Customize your account preferences to match your viewing needs.
✅ Keep your account information current so you never miss important updates.
🔑 Key Functions
Account Creation: Create a family account.
Student Linking: Connect your child to your account using a student code.
Student Management: Add or remove students from your account at any time.
Account Settings: Update your personal information and display preferences.
Display Preferences: Switch between light mode, dark mode, and text direction.
📋 Create Your Account
Step 1: Open a browser and go to my.otus.com/login.
Step 2: Select Create a New Account.
 | Step 3: Choose Family as the user type. Click Continue.  |
Step 4: Fill in your first name, last name (NOT your student's name), and phone number to Continue. 
| Step 5: Type in your email address, create a new password for Otus, and select Finish.  |
⚠️ Password Requirements: Your password must meet all of the following:
At least 8 characters in length
Contains an uppercase letter
Contains a lowercase letter
Contains a number
Contains a special character (e.g., !, @, #)
✅ Opt In to the New Family Experience
Your first time accessing your family account:
Step 1: A prompt will appear asking if you'd like to try the NEW family experience.
Step 2: Select Try it out to switch to the NEW experience.
You already have an account and want to switch to the NEW version:
Step 1: Go to your Profile.
Step 2: Select Edit Profile.
Step 3: Click the option labeled Try it out.
ℹ️ Switch back to original version at any time under Account Settings.
👨👩👧 Add a Student to Your Account
Step 1: Click the purple + Add Student button in the bottom right corner.
Step 2: Enter the Student Code provided to you by your child's school.
Step 3: Select your relationship to the student from the dropdown.
Step 4: Click Add Student to link the student to your account.
💡 Tip: Don't have a student code? Reach out to your child's school directly. They will provide it for you. Otus cannot provide this code.
⚙️ Edit Your Account Settings
Click the Gear icon ⚙️ located in the top right corner to open Account Settings.
Account Information
In the Account Settings section, click the Pencil icon ✏️ to edit your information.
Update your First Name, Last Name, or Phone Number as needed.
Click Save Changes.
⚠️ Need to change your email? Email changes cannot be made directly in the settings. Please contact the Otus Support Team for assistance.
Manage Students
Scroll to the Students section to view all students linked to your account.
To add another student, click + Add Student and repeat the steps in Part 2.
To remove a student, click the Ellipsis next to the student and select Delete.
Display Preferences
Scroll to the Preferences section to adjust your display settings.
Select your preferred display mode: Light Mode or Dark Mode.
Choose your preferred text direction: Left to Right or Right to Left.
To revert to the original Otus interface, click Switch to Original Version.
Account Deletion
Account deletion is handled exclusively by the Otus Support Team. Reach out to support@otus.com, and a team member will assist you with the process.
Have questions or need help? Contact our team at support.otus.com
or switch back to the original view and use the chat feature.
FAQ and Troubleshooting
Click to view FAQ and troubleshooting details.
Click to view FAQ and troubleshooting details.
When I try to create my account, I get an error message that says "Failed to create account."
Sometimes this error occurs if an Otus account already exists under the email address you entered. Return to https://my.otus.com/login and try typing in your email address and password, or click the "Forgot password" link that appears underneath the email and password fields in order to have a password reset link sent to your email address.
If the suggestions above do not work, please contact our support team at support@otus.com and we will be glad to help!