While we monitor Otus' performance 24/7, and automatically alert our Development Team if the health of the application degrades, there is the possibility that we are unaware when a particular action in the platform is slow.
➡️ Basic Troubleshooting
Completely Log out of Otus and Log Back In
Rather than just closing the browser, try completely logging out of Otus by navigating to the bottom-left corner of your screen, selecting your profile icon, then selecting Log Out.
Then, log back in, and try to complete the desired action.
Clearing Your Cache
When a new update is released, your browser may still use some older files that prevent the new updates from displaying properly on your screen. As a solution, we often suggest that users clear their browser's cache or refresh the page they are viewing.
If you haven't cleared your cache before, here are a few helpful tutorials that will walk you through the process.
Quit Your Browser Completely
Rather than just closing the browser, try quitting the browser completely
Then, open the browser again, log back in to Otus, and try to complete the desired action.
Updating Your Browser
It is possible that you are using an outdated version of your browser. Check to make sure that your browser is completely up to date. Click here to see if your browser is running the latest version.
➡️ Additional Troubleshooting
If the above steps did not improve the performance of the site, please contact us at support@otus.com or via the in-app chat and provide the following details to help further troubleshoot the issue, Any information you can provide is greatly appreciated.
User: (Account Email Address)
User Type: (student, teacher, admin, family):
Area of application:
Date/time:
Is the issue repeatable? If so, steps to repeat (videos are appreciated):
Browser:
Device:
Any additional information: