Below you will find troubleshooting tips for using Google Docs in rubric assessments, as well as error messages that may appear when using Google integrations in various modules of Otus. If you still have questions after reviewing this information, please reach out to us through the chat feature. A member of our Support Team will be happy to help!
Error Messages
"In order to share these Google Drive items the main teacher of the class must log in via Google."
"In order to share these Google Drive items the main teacher of the class must log in via Google."
Appears if you are a co-teacher and are trying to assign a rubric assessment with a Google Doc attached.
Solution: This error message is generated when a co-teacher tries to assign a rubric assessment with a Google Doc attached before the main teacher has logged in. The main teacher must login with Google SSO at least once before the co-teacher is able to assign a rubric assessment with a Google Doc.
"Please wait while Google processes your copy."
"Please wait while Google processes your copy."
Displays on a student's rubric assessment when the Google Doc copy has not appeared yet. This is a message Google generates and displays in Otus when it is still making a copy of the document for the student. This message will appear if the student opens the Rubric Assessment before Google has had enough time to make all of the copies.
Solution: Have the student log out, wait a few minutes, then log back in again to check if their copy has appeared. Copies are typically generated within about 10 minutes of the assessment being assigned. If after a significant amount of time the documents still have not generated, please reach out to the Otus Support Team in the chat feature, and we'll be happy to help.
"Issue making the file public. Please try again after logging out and clicking the Google icon to log in."
"Issue making the file public. Please try again after logging out and clicking the Google icon to log in."
Appears when you are trying to add a file from Google Drive in any area of Otus (Lessons, Assessments, Bookshelf, etc.).
Solution: In order to add a Google Drive file in Otus, you need to be the Owner of the file OR have editing rights. Check to see if this is a file that was shared with you as view only or comment only. Possible solutions would be to request Edit access from the owner, or make a copy of the file so that you are the owner of the copy.
Appears when you are trying to assign a rubric assessment with a Google Doc attached.
Solution: This is likely due to a change made to the network by the district. We recommend first contacting your district's technology department to see if any changes have been made to the network settings or configuration. If things aren't resolved through that outreach, please reach out to the Otus Support Team in the chat feature, and we'll be happy to help.
"Google session has expired."
"Google session has expired."
Appears when you are in Otus and "booted out." Can also appear when you try to log into Otus using Google SSO.
Solution: Try each of the following to see if it resolves the issue.
Clear your cache. Here's how to clear your cache in Chrome and Safari.
Verify your browser is up to date.
Try completing the task from an incognito window. If it works there, that means there is likely a popup blocker or extension that is causing the error.
If none of the above is successful, reach out to the Otus Support Team, and we'll be happy to help!
"Accounts.google.com has redirected you too many times."
"Accounts.google.com has redirected you too many times."
Appears when you are trying to view a Google Doc attached to a student's rubric assessment.
Solution: Try each of the following to see if it resolves the issue.
Verify your browser is up to date.
Remove Google permissions from Otus, then re-add those permissions. Go to this website to remove the permissions. Then, login to Otus using the Google SSO button like you have previously. It will prompt you to give Otus permission to connect to Google. Try viewing the Google Doc again once you've gone through this process.
If none of the above is successful, reach out to the Otus Support Team, and we'll be happy to help!
"accounts.google.com refused to connect."
"accounts.google.com refused to connect."
Appears when you are trying to view a Google Doc attached to a student's rubric assessment.
Solution:
First, try removing Google permissions from Otus, then re-adding those permissions. Go to this website to remove the permissions. Then, login to Otus using the Google SSO button like you have previously. It will prompt you to give Otus permission to connect to Google. Try viewing the Google Doc again once you've gone through this process.
If that doesn't do the trick, it is likely due to a change made to the network by the district. We recommend first contacting your district's technology department to see if any changes have been made to the network settings or configuration. If things aren't resolved through that outreach, please reach out to the Otus Support Team in the chat feature, and we'll be happy to help.
"You need permission."
"You need permission."
Appears when you are trying to view a Google Doc attached to a student's rubric assessment.
Solution: If you are a co-teacher, there are two scenarios at play here; one where multiple attempts is turned OFF for the assessment, and one where multiple attempts is turned ON for the assessment.
If multiple attempts are OFF: you will be able to see the document once the student submits the assessment. The student does not have to manually share the document with you.
If multiple attempts are ON: you will not be able to see the document at any point unless the student or main teacher manually shares the document with you from Google.
"You must log in via Google to access Google Drive."
"You must log in via Google to access Google Drive."
Appears when trying to upload or attach a Google Drive document to a rubric assessment, bookshelf, lesson, or any other location.
Solution: This error message appears if logged into Otus using a username and password rather than Google SSO. Log out of Otus and log back in using the Google SSO button.
Accessing Google Docs (Rubric Assessments)
If you are having issues seeing the Google Docs or folders that you've used with Rubric Assessments, check out the details below.
Main Teacher
Main Teacher
If you are the main teacher and aren't able to see the docs, it is likely that the original class folder on your Google Drive has been deleted.
The first time you assign a Rubric Assessment to make copies of a Google Doc, a Folder will be created in your Google Drive titled "Otus".
Within that folder contains another layer of folders for each of your classes that you've assigned a Rubric Assessment with a Google Doc.
Within each class folder contains a folder for each of the assessments, which ultimately is the location of the individual student copies Google Docs.
If any of these folders are deleted, you will no longer be able to see the contents that were originally in that folder.
Solution: If the folder was deleted within the past 30 days, you should be able to restore it from the Trash section of your Drive.
Co-Teacher
Co-Teacher
If you are a co-teacher and aren't able to see the docs, it is likely because you were added as a co-teacher after the original class folder was created in Google.
The first time you assign a Rubric Assessment to make copies of a Google Doc, a Folder will be created in your Google Drive titled "Otus". Within that folder contains another layer of folders for each of your classes.
If the co-teacher was added to the class after the creation of the above mentioned folder (meaning, they were added after that first Rubric Assessment with a Google Doc was assigned), they will not automatically have access to that folder as they would if they were a co-teacher from the beginning.
Solution: The main teacher can adjust the permissions of the folder in their Google Drive to allow the co-teacher to view/edit.
Admin
Admin
If you are an administrator, it is likely because the main teacher has not adjusted the permissions to allow you to view/edit the folder in Google Drive.
The first time you assign a Rubric Assessment to make copies of a Google Doc, a Folder will be created in your Google Drive titled "Otus". Within that folder contains another layer of folders for each of your classes.
Administrators are not automatically given permissions to view the contents of the above folders, so they will not be able to see the Google Docs.
Solution: The main teacher can adjust the permissions of the folder in their Google Drive to allow the administrator to view/edit.