While we monitor Otus' performance 24/7, and automatically alert our Development Team if the health of the application degrades, there is the possibility that we are unaware when a particular action in the platform is slow.
Check the status of Otus by using the chat feature or at https://status.otus.com
Basic Troubleshooting
Follow the troubleshooting suggestions below, starting from the top. Try your desired action again after each one. There's a good chance any step on its own will fix the issue!
Hard Refresh of Page:
Performing a hard refresh clears the cached version of the page and forces the browser to load the latest version from the server, which often resolves loading issues.
On Windows: Press Ctrl + Shift + R on your keyboard.
On macOS: Press Command + Shift + R on your keyboard.
Log out of Otus and Log Back In:
Navigate to the bottom-left corner of your screen, select your profile icon, then select Log Out
Log back in
Quit Your Browser Completely:
Rather than only closing the browser, try quitting the browser completely
Then, open the browser again and log back into Otus
Update Your Browser:
It is possible that you are using an outdated version of your browser. Check to make sure that your browser is completely up to date. Click here to see if your browser is running the latest version.
Clear Your Cache:
Follow this specific workflow when clearing the cache to ensure effectiveness:
Additional Troubleshooting
If the above steps did not improve the performance of the site, please contact us at support@otus.com or via the in-app chat and provide the following details to help further troubleshoot the issue. Any information you can provide is greatly appreciated.
User: (Account Email Address)
User Type: (student, teacher, admin, family):
Area of application:
Date/time:
Is the issue repeatable? If so, steps to repeat (videos are appreciated):
Browser:
Device:
Any additional information: