While we monitor Otus' performance 24/7, and automatically alert our DevOps team if the health of the application degrades, there is the possibility that we are unaware when a particular action in the platform is slow.
Clearing Your Cache
When a new update is released, your browser may still use some older files that prevent the new updates from displaying properly on your screen. As a solution, we often suggest that users clear their browser's cache or refresh the page they are viewing.
If you haven't cleared your cache before, here are a few helpful tutorials that will walk you through the process.
If the above steps did not improve the performance of the site, please contact us at firstname.lastname@example.org or via the in-app chat and provide the following details to help further troubleshoot the issue, Any information you can provide is greatly appreciated.
User: (Account Email Address)
User Type: (student, teacher, admin, family):
Area of application:
Is the issue repeatable? If so, steps to repeat (videos are appreciated):
Any additional information: