Appears on a student's rubric assessment when the Google Doc copy has not appeared yet.

✅ This is a message Google generates and displays in Otus when it is still making a copy of the document for the student. This message will appear if the student opens the Rubric Assessment before Google has had enough time to make all of the copies. Have the student log out, wait a few minutes, then log back in again to check if their copy has appeared. If after a significant amount of time the documents still have not generated, please reach out to the Otus Support Team in the chat feature, and we'll be happy to help.

💡 Tip from the Otus Team: The process for Google to make a copy made for each student can take up to 10 minutes. If you are seeing a longer delay, please reach out to the support team, and we can help!

Appears when you are trying to add a file from Google Drive in any area of Otus (Lessons, Assessments, Bookshelf, etc.).

✅ In order to add a Google Drive file in Otus, you need to be the Owner of the file OR have editing rights. Check to see if this is a file that was shared with you as view only or comment only. Possible solutions would be to request Edit access from the owner, or make a copy of the file so that you are the owner of the copy.

Appears when you are trying to assign a rubric assessment with a Google Doc attached.

✅ This is likely due to a change made to the network by the district. We recommend first contacting your district's technology department to see if any changes have been made to the network settings or configuration. If things aren't resolved through that outreach, please reach out to the Otus Support Team in the chat feature, and we'll be happy to help.

Appears if you are a CO-TEACHER and are trying to assign a rubric assessment with a Google Doc attached.

✅ This error message is generated when a co-teacher tries to assign a rubric assessment with a Google Doc attached before the main teacher has logged in. The main teacher must login with Google SSO at least once before the co-teacher is able to assign a rubric assessment with a Google Doc.

Appears when you are in Otus and "booted out". Can also appear when you try to log into Otus using Google SSO.

Try each of the following to see if it resolves the issue:

✅ Clear your cache. Here's how to clear your cache in Chrome and Safari.

✅ Verify your browser is up to date.

✅ Try completing the task from an incognito window. If it works there, that means there is likely a popup blocker or extension that is causing the error.

✅ If none of the above is successful, reach out to the Otus Support Team, and we'll be happy to help!

Appears when you are trying to view a Google Doc attached to a student's rubric assessment.

Try each of the following to see if it resolves the issue:

✅ Clear your cache. Here's how to clear your cache in Chrome and Safari.

✅ Verify your browser is up to date.

✅ Remove Google permissions from Otus, then re-add those permissions. Go to this website to remove the permissions. Then, login to Otus using the Google SSO button like you have previously. It will prompt you to give Otus permission to connect to Google. Try viewing the Google Doc again once you've gone through this process.

✅ If none of the above is successful, reach out to the Otus Support Team, and we'll be happy to help!

Appears when you are trying to view a Google Doc attached to a student's rubric assessment.

✅ First, try removing Google permissions from Otus, then re-adding those permissions. Go to this website to remove the permissions. Then, login to Otus using the Google SSO button like you have previously. It will prompt you to give Otus permission to connect to Google. Try viewing the Google Doc again once you've gone through this process.

✅ If that doesn't do the trick, it is likely due to a change made to the network by the district. We recommend first contacting your district's technology department to see if any changes have been made to the network settings or configuration. If things aren't resolved through that outreach, please reach out to the Otus Support Team in the chat feature, and we'll be happy to help.

Appears when you are trying to view a Google Doc attached to a student's rubric assessment.

✅ If you are a co-teacher, there are two scenarios at play here; one where multiple attempts is turned OFF for the assessment, and one where multiple attempts is turned ON for the assessment.

Click here for more information on changing the sharing settings on a Google doc.

Appears when trying to upload or attach a Google Drive document to a rubric assessment, bookshelf, lesson, or any other location.

✅ This error message appears if logged into Otus using a username and password rather than Google SSO. Log out of Otus and log back in using the Google SSO button.

If you are the main teacher and aren't able to see the docs, it is likely that the original class folder on your Google Drive has been deleted.

✅ Solution: If the folder was deleted within the past 30 days, you should be able to restore it from the Trash section of your Drive.

If you are a co-teacher and aren't able to see the docs, it is likely because you were added as a co-teacher after the original class folder was created in Google.

✅ Solution: The main teacher can adjust the permissions of the folder in their Google Drive to allow the co-teacher to view/edit.

If you are an administrator, it is likely because the main teacher has not adjusted the permissions to allow you to view/edit the folder in Google Drive.

✅ Solution: The main teacher can adjust the permissions of the folder in their Google Drive to allow the administrator to view/edit.