If you are using any of the available Google features in Otus, you may come across an error message or warning.

Click on any of the following error messages to see the troubleshooting tips.

  • "You Need Permission" - refers to the page that tells you that you need permission to view a particular Google Doc.


❗ "Please wait while Google processes your copy"

Appears on a student's rubric assessment when the Google Doc copy has not appeared yet.

✅ This is a message Google generates and displays in Otus when it is still making a copy of the document for the student. This message will appear if the student opens the Rubric Assessment before Google has had enough time to make all of the copies. Have the student log out, wait a few minutes, then log back in again to check if their copy has appeared. If after a significant amount of time the documents still have not generated, please reach out to the Otus Support Team in the chat feature, and we'll be happy to help.

💡 Tip from the Otus Team: The process for Google to make a copy made for each student can take up to 10 minutes. If you are seeing a longer delay, please reach out to the support team, and we can help!

❗"Issue making the file public. Please try again after logging out and clicking the Google Icon to log in"

Appears when you are trying to assign a rubric assessment with a Google Doc attached.

✅ This is likely due to a change made to the network by the district. We recommend first contacting your district's technology department to see if any changes have been made to the network settings or configuration. If things aren't resolved through that outreach, please reach out to the Otus Support Team in the chat feature, and we'll be happy to help.

❗"In order to share these Google Drive items the main Teacher of the class must log in via Google"

Appears if you are a CO-TEACHER and are trying to assign a rubric assessment with a Google Doc attached.

✅ This error message is generated when a co-teacher tries to assign a rubric assessment with a Google Doc attached before the main teacher has logged in. The main teacher must login with Google SSO at least once before the co-teacher is able to assign a rubric assessment with a Google Doc.

"Google Session has Expired"

Appears when you are in Otus and "booted out". Can also appear when you try to log into Otus using Google SSO.

Try each of the following to see if it resolves the issue:

✅ Clear your cache. Here's how to clear your cache in Chrome and Safari.

✅ Verify your browser is up to date.

✅ Try completing the task from an incognito window. If it works there, that means there is likely a popup blocker or extension that is causing the error.

✅ If none of the above is successful, reach out to the Otus Support Team, and we'll be happy to help!

❗"Accounts.google.com has redirected you too many times"

Appears when you are trying to view a Google Doc attached to a student's rubric assessment.

Try each of the following to see if it resolves the issue:

✅ Clear your cache. Here's how to clear your cache in Chrome and Safari.

✅ Verify your browser is up to date.

Remove Google permissions from Otus, then re-add those permissions. Go to this website to remove the permissions. Then, login to Otus using the Google SSO button like you have previously. It will prompt you to give Otus permission to connect to Google. Try viewing the Google Doc again once you've gone through this process.

✅ If none of the above is successful, reach out to the Otus Support Team, and we'll be happy to help!

❗"accounts.google.com refused to connect"

Appears when you are trying to view a Google Doc attached to a student's rubric assessment.

✅ First, try removing Google permissions from Otus, then re-adding those permissions. Go to this website to remove the permissions. Then, login to Otus using the Google SSO button like you have previously. It will prompt you to give Otus permission to connect to Google. Try viewing the Google Doc again once you've gone through this process.

✅ If that doesn't do the trick, it is likely due to a change made to the network by the district. We recommend first contacting your district's technology department to see if any changes have been made to the network settings or configuration. If things aren't resolved through that outreach, please reach out to the Otus Support Team in the chat feature, and we'll be happy to help.

❗ "You Need Permission"

This refers to the page that tells you that you need permission to view a particular Google Doc.

Appears when you are trying to view a Google Doc attached to a student's rubric assessment.

✅ If you are a co-teacher, there are two scenarios at play here; one where multiple attempts is turned OFF for the assessment, and one where multiple attempts is turned ON for the assessment.

  • If multiple attempts are OFF: you will be able to see the document once the student submits the assessment. The student does not have to manually share the document with you.

  • If multiple attempts are ON: you will not be able to see the document at any point unless the student or main teacher manually shares the document with you from Google.

Click here for more information on changing the sharing settings on a Google doc.

❗ "You must log in via Google to access Google Drive"

Appears when trying to upload or attach a Google Drive document to a rubric assessment, bookshelf, lesson, or any other location.

✅ This error message appears if logged into Otus using a username and password rather than Google SSO. Log out of Otus and log back in using the Google SSO button.


Next Steps

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