If you are a teacher, administrator, or student that needs to retrieve a forgotten password, follow the steps below. Based on your method of logging in, choose the option that best applies to you:
Option 1️⃣ : I log in manually by typing in an email address and password; the email address I use is an active email address.
Option 2️⃣ : I log in manually by typing in an email address and password; the email address I use is NOT an active email address.
Option 3️⃣ : I log in using Single Sign On (SSO) by selecting one of the buttons (Google, Apple, Clever, or Microsoft)
Follow the steps below if you log in manually by typing in an email address and password using an active email address.
➡️ It might take a few minutes for the recovery email to be sent to your account. Please also check your Spam folder.
❓ Are you a teacher or administrator that wants to easily reset a password for a student? Click here for more information.
This is for those that log in manually by typing in an email address and password and email address is NOT an active email address.
➡️ For teacher account, administrator account, or family account passwords: Contact Otus Support by sending an email to email@example.com or reaching out to us through the chat feature. We can assist with resetting your password for you.
➡️ For student account passwords: a teacher or administrator can easily reset a student's password through the student profile. Click here for more information.
If you are a parent that needs to reset a student's password, contact us through firstname.lastname@example.org or through our chat feature.
This is for administrators, teachers, or students, in using Single Sign On (SSO) by selecting one of the buttons (Google, Apple, Clever, or Microsoft).
If your district uses Google, Clever, or Microsoft as a single sign-on, the system administrator at your school must reset the password for you. If you do not know the System Administrator, please reach out to email@example.com for further assistance.
Change/Reset Student Password
If a student cannot remember their password, gets locked out of their account, or needs to change their password for any reason, the teacher can do that in the student's profile.
To access the Student Profile, navigate to the Students tab of the Classes module. Then click on the student's name to see their Student Profile:
Step 1: At the top left-hand corner, select the pencil icon.
Step 2: Enter the new password in the Password and Confirm Password fields
Step 3: Select Save.