While we monitor Otus' performance 24/7, and automatically alert our DevOps team if the health of the application degrades, there is the possibility that we are unaware when a particular action in the platform is slow.  

Basic Troubleshooting 

Clearing Your Cache
When a new update is released, your browser may still use some older files that prevent the new updates from displaying properly on your screen. As a solution, we often suggest that users clear their browser's cache or refresh the page they are viewing.  

If you haven't cleared your cache before, here are a few helpful tutorials that will walk you through the process.  

Clear Cache Safari and Clear Cache Chrome.

Additional Troubleshooting 

If the above steps did not improve the performance of the site, please contact us at support@otus.com or via the in-app chat and provide the following details to help further troubleshoot the issue, Any information you can provide is greatly appreciated.

User: (Account Email Address)
User Type: (student, teacher, admin, family):
Area of application:
Is the issue repeatable? If so, steps to repeat (videos are appreciated):
Any additional information:

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